Refund Policy
Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below:
1. Eligibility for Refunds:
- Return Period: You may request a refund within 5 days from the date of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Non-Refundable Items: Certain items are non-refundable, including but not limited to [Perishable goods, personalized products, etc.].
2. How to Request a Refund:
- Contact Us: To initiate a refund, please contact our customer service team at HadahiSupport@gmail.com or +1 (219) 466-6107 with your order number and a description of the issue.
- Return Instructions: We will provide you with return instructions and a return shipping label if applicable.
3. Return Shipping:
- Shipping Costs: If the return is due to an error on our part or a defective item, we will cover the return shipping costs. For other returns, the customer is responsible for the return shipping fees.
- Packaging: Please pack the item securely to prevent damage during return shipping.
4. Processing Refunds:
- Refund Timeline: Once we receive the returned item, we will process the refund within 1-2 business days. The refund will be issued to the original payment method.
- Partial Refunds: In some cases, we may offer a partial refund if only part of your order is returned.
5. Exchanges:
- Exchange Policy: If you prefer to exchange an item rather than receive a refund, please contact our customer service team to discuss exchange options.
6. Contact Information:
- Customer Service: For any questions or concerns regarding our refund policy, please reach out to us at HadahiSupport@gmail.com or +1 (219) 466-6107.
We appreciate your understanding and cooperation. Your satisfaction is our priority, and we look forward to serving you again in the future.
Thank you for shopping with us!
Hadahi Store.